Frequently Asked Questions
Everything you need to know about our clean beauty standards and services.
Are Derma E products 100% vegan and cruelty-free?
Yes, all our products are 100% vegan and cruelty-free. We do not use animal by-products and we never test on animals.
How long does shipping take for domestic orders?
Standard shipping typically takes 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product within 30 days for a full refund, excluding shipping costs.
Are your products safe for sensitive skin?
Our formulas are dermatologist-recommended and free from parabens, sulfates, and mineral oil. However, we always suggest doing a patch test before trying a new product.
Do you offer international shipping?
Currently, we ship to select international locations. Shipping rates and delivery times vary by country and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for accelerated checkout.