Returns & Exchanges
At Derma E, we are committed to your skin health and satisfaction; if you are not completely happy with your purchase, you may return it within 30 days for a full refund. We strive to ensure every customer finds the perfect clean beauty regimen for their unique needs.
Initiate Your Return
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Securely place the product in its original packaging, ensuring that the Return Authorization number is clearly marked on the outside of the box.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing